Free Shipping Policy Generator Template (No Email Required)

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Shipping Policy

These sample policies should not be taken as legal advice. By using this for your store, you agree to this disclaimer

Shipping Policy

Where are most of your customers located - the UK or the US?
What is your website URL? Attach the link in the section below
How do customers view their order status?
Can customers change or modify their order?
How long does an order take to dispatch?
Do you offer any same day dispatch services to your customers?
Does your company offer free shipping services to customers?
How does shipping work?
Do you have a return/exchange policy in place?
How long does the customer have to raise an exchange request?
How long does the customer have to raise a return request?
Does the customer have to pay additional charges for return/exchange?
How long does it take to initiate a return/exchange?
What forms of payments do you offer for the customer?
What payment currencies do you accept?
Do you offer any special payment plans or schemes?
What is your policy when some items are out of stock or unavailable?
Do you offer international shipping services?
In the case of international shipping, what are the Import Duty & Taxes?
Do you offer in-store or curbside pickups?
What happens if the customer is not at home?
How do customers get in touch with you to enquire about your shipping policy?
What can customers do if their tracking ID stops updating?
Do you guys offer an affiliate program?
Do you have any physical stores?
Do you offer a warranty?

Developing a shipping policy for your online store is crucial, especially when your business is B2B or B2C. (Most importantly dropshipping!)

Every online store should have a detailed shipping policy to strengthen its shipping strategy and to gain customers’ trust. Based on this context, we have decided to answer some of your common questions about shipping policies.

Let’s find them out.

What is a shipping policy?

Nike Shipping Policy

A shipping policy can be described as a short document or a web page that contains crucial shipping-related information on the customer’s orders. The shipping policies provide a comprehensive document for customers to find information on their orders and FAQs.

Shipping policies can vary for companies based on the type of their offerings. But most of them share common shipping policy templates. Most shipping policy documents include shipping costs, delivery times, addresses, legal documents (invoice), and other order fulfillment details.

Much other detailed information like the order’s current place, payments, exchange, and return policies, delivery partners, and sources builds up a shipping policy. But it has to be clear and accurate.

Thus, many companies, headless eCommerce website or online marketplace, creates transparent shipping policies. These policies help businesses earn their customers’ trust and receive bulk orders in the future.

Why is a shipping policy so important?

Developing a shipping policy for your brand is vital since it can aid your brand in different aspects. Besides, it is an important tool to increase sales and save your support team time.

There are many vital reasons why a shipping policy should be included in an online store. Here are the top three reasons proving its importance.

1. It Aware the Customers of Shipping Details

Shipping policies are to educate customers about your shipping conditions. With a shipping policy, customers can find answers to their common questions like the cost of products, return and exchange policies, and shipping areas.

Due to this, the customer can solve their queries by themselves without consuming the company’s support time and effort.

2. It Informes the Delivery Times

It is rather an important metric for all eCommerce businesses. Most online customers prefer faster deliveries. According to some statistics, customers under 25 prefer same-day deliveries.

Including a shipping policy outlining delivery times can win customers’ trust in this demographics. A shipping policy is also important because you should educate customers about shipping delays and other issues policies.

3. It Provides Legal Aid to your Company

The shipping policies aid your company if it happens to catch up in any legal issues with the products that have already been delivered. With a shipping policy, you can notify the customers about the policies and practices of your company.

It can stop customers from pursuing any legal actions against the company. Furthermore, it would also benefit your company if you took up eCommerce business insurance.

How do I create a shipping policy?

Shipping Policy Generator

Many tools on the internet like eComBusinessHub shipping policy generator tool can help you create a shipping policy for your online store.

You can follow these tips to create a shipping policy.

  • Open any of the free shipping policy generator tools.
  • You will be asked different questions about your shipping details. Ensure to select them properly. If the options do not match your shipping policies, add them manually.
  • Once you add every detail about your shipping policy, you can save it.
  • Use the necessary medium to receive a copy of your edited shipping policy and use it in your online store.

Besides using a shipping policy generator tool, you can even use blog posts to write everything for your shipping policy manually. But it can consume a lot of time and effort.

What should a shipping policy include?

The shipping policy should include important information like shipping costs, handling times, items shipping, and in-store pickup-only items. Furthermore, it can have details about where your company cannot ship.

Here are a few vital things that must be a part of your shipping policy.

1. Handling Times

In an online business, handling time is the total time between receiving an order and delivering it to the customer. Your shipping policy must have every detail of your handling times.

For instance, if your policy claims that you deliver goods within three to four business days, you might get happy customers. On the contrary, if it takes more time, you will receive unhappy customers and more returns.

And if shipping is done in less than one or two days, you will put more pressure.

Shipping products between five to six days is perfectly fine. Only some customers want rush deliveries. So, you must understand your customer’s requirements and provide handling details accordingly.

2. Regions where your Company does not do Shipping

Not all shipping companies you partner with can deliver products to all regions. Some shipping companies can deliver to every other part worldwide, but not in remote rural areas.

So, you must inform your customers about the places where your shipping company cannot deliver. Use software to check their location after they share their PIN Code or zone.

Being reasonable and honest with your customers about the regions where you cannot deliver will create a sense of trust. It will also help them to stop ordering online that is not reachable, maintaining the company’s reputation.

3. Shipping Charges

Most customers look out for the applied shipping charges. Since shipping charges play a big role when purchasing products online, you must include them in your shipping policy.

Customers might only order from your online store if you charge a reasonable amount. And if you deliver products for free, you have to be practical about your offer.

Some delivery patterns will also charge based on the distance of the delivery. So if you have to be very reasonable with the charges, you apply on shipping products.

4. Provide Customers with Return or Exchange Policies

Most online buyers look for return or exchange policies. If your online store provides a return or exchange facility, you must add it to your shipping policy.

Since it will help customers to add their trust in your company, you should clarify both policies even if you are not offering customers these facilities.

5. International Shipping Policies

If your online store ships products out of your country, you must add the policies and terms responsible for international shipping.

Sometimes the shipping partners can charge an extra amount for internal shipping. So, all the details about international shipping, its additional charges, and courier partners should be mentioned in the shipping policy.

6. Missing Packages, Damaged and Warranty Policies

While delivering the packages, they can get lost and not reach the customers. Providing the necessary things to do in these cases will create peace of mind for your customers.

In addition, enlighten your customers on what action is taken if the product is damaged during delivery. Clarifying about the warranty features of your offerings will also help your customers.

7. Order Tracking

Some anxious customers will reach out to customer representatives and ask about their order status. So, providing customers with an order tracking feature can be a great addition to your shipping policy.

8. Ship-able and Non-Ship able Products

Certain products are non-shippable, and customers must pick them up from the store or courier office. If your store offers such products, you must provide the details of the products that need to be picked up from the store.

Do you need a shipping policy if you are dropshipping?

Foremost, you do not need to tell your customers that you are drop shipping. However, if you are drop shipping, you will have no control over the delivery.

Since drop shippers do not have any inventories and rely on third-party suppliers, the delivery can take more than a month. Having a shipping policy for your drop-shipping company can provide transparency to your customers.

There are certain conditions of drop shipping that customers should be aware of. For example, most drop shippers do not provide return policies.

So, providing a shipping policy with all the conditions and expected delivery time can provide fluidity to your online store.

How do I add a shipping policy on Shopify?

Follow the instructions given below to add a shipping policy for your online store on Shopify:

  • Log in to your Shopify online store.
  • Visit the Admin Dashboard of your store from Shopify
  • Click on the Settings option from the menu on the right side of the screen
  • Now go to the Legal page from the Settings menu
  • Scroll up, and click on the Shipping Policy option
  • Click on Create From Template option. From here, you can add and customize the Shopify shipping policy template.
  • Click on the Save option to save the shipping policy of your online store on Shopify.


Is eComBusinessHub’s Shipping Policy Generator Free?

At eComBusinessHub it’s our mission to help you on everything there is to know about dropshipping and ecommerce. You can use our shipping policy generator to create your shipping policy.

The best part about using eComBusinessHub’s shipping policy generator is that you do not need to pay any amount to use this tool. It comes for free.

You can customize every detail about your shipping and download it for free.

Do I need to put in my email to get the Shipping Policy?

No, in eComBusinessHub’s shipping policy generator, you do not need to add your email id. Once you fill in all the details of your shipping policy, We provide you with a tool to copy the policy to your clipboard.

You can copy it paste it directly to your store shipping policy page.

How do I set up custom shipping on Shopify?

You can follow the steps below to set up your custom shipping on Shopify.

  • Log in to your Shopify online store and the Admin dashboard page
  • Click on Settings and then Shipping and Delivery
  • Find the Custom Shipping Rates section and click Create a new profile.
  • Enter your profile name
  • Now visit the Products section, and add products to your shipping profile
  • Create a shopping zone for your profile. Follow these steps to create a shopping zone
    • Click on Shipping > Create Shipping Zone
    • Add a name to your shipping zone
    • Add countries/regions to the shipping zone
    • Click on Done
    • Now click on Add rate, choose the rates for each area and then again click on Done.
    • Finally, click on Save.

This is how you set up a custom shipping profile on Shopify.

Does Shopify take care of shipping?

No, Shopify will not deal with your shipping policies. The merchant is responsible for delivering the products to the customers while maintaining the shipping policies.

Shopify will provide you with a medium to sell online. Hence it is not liable to deliver, transport, or return products to your customers.

Is a shipping policy required?

It is optional to add a shipping policy for your online store. But it can help your business to develop trust among your customers.

It would be helpful for both customers and merchants to add a shipping policy. And if you are a drop shipper, and since you do not have control over delivery, you can skip adding a shipping policy.

How do I change my shipping policy on Shopify?

You can change your store’s shipping policy on Shopify from the page you added your shipping policy. To change your shipping policy on Shopify, you can follow these instructions.

  • Log in to your online store on Shopify and visit the Admin dashboard.
  • Now click on Settings and then visit the Legal Page
  • Open the Shipping Policy page
  • Click on Create From Template

You can add a new shipping policy for your online store on Shopify.

Final Thoughts

A shipping policy is an excellent tool to aware your customers about the expected time for delivery. Adding a shipping policy is a great business practice since it helps build brand loyalty and provides clear shipping-related information to customers.

So will you be making your shipping policy for your online store?

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