Canceling Shopify app subscriptions is a pretty straightforward process. All you need to do is hop into the dashboard of your Shopify account, click on settings from the bottom of the page, and navigate to ‘Apps and Sales Channels’.
There you will find all the apps you have installed; click ‘Remove’ to cancel the subscription of your desired app. Want to see the action with the necessary images? Just scroll down a little!
Voila! It doesn’t get simpler than this.
How Does Shopify App Subscription Work?
Shopify Apps payment can be deducted in two ways; either on a recurring or usage basis. In the subscription or recurring process, you will be billed by the end of the month with the regular Shopify Subscription bill.
On the flip side, on a usage basis, you will be billed based on how much you have used the app. Again, the chargings will be shown with your regular Shopify subscription bill.
In a usage-based payment system, you’ll only be charged for your actual usage. With a recurring charge, you’ll be charged a fixed amount each month.
Does Deleting A Shopify App Cancel The Subscription
Yes! Deleting apps will automatically cancel the subscription for the majority of the apps. However, if a particular app has a billing cycle outside Shopify then removing or uninstalling won’t be enough.
You have to cancel the subscription through their website. Otherwise, you will be billed even after deleting from Shopify’s ‘Apps and Sales Channel’.
What To Check Before Canceling A Shopify App Subscription?
Now let’s look at some factors to consider before canceling a Shopify app subscription.
Check If It Helps Increasing Revenue
Before deciding to cancel a Shopify app, consider whether it is contributing to increasing revenue. If it is, you may want to reconsider canceling the app as it could potentially decrease revenue. However, if you feel that the app is not providing any benefits and is only taking up margin, then it may be worth removing permanently.
Are There Any Better Alternative For This App
Another possible key consideration might be finding a better alternative to the current one. Let’s say, the one you are using has a cluttered user interface and feels troublesome to operate.
For that, you might want to look for a better option out there. Additionally, you may want to consider switching from a high-priced app to a more cost-effective app that offers more value for your money.
Check The Billing Cycle
If the app has a subscription business model, meaning credit will be deducted at the end of the billing cycle then I would recommend you use the app until the next billing cycle. That way, you get to utilize the money you paid for.
However, if it’s on a usage basis then you have to uninstall or delete the app right away to avoid further charging.
Will This Affect Your Theme Code?
If you added any code while installing the app, make sure to remove it from the theme editor after deleting the app. Unnecessary code can increase your page load time, affecting user experience and search rankings.
Check If It Supports Your Target Location
If you think the installed app doesn’t serve in your targeted geo location then you might want to delete or remove it to avoid unnecessary expenses.
How To Cancel Shopify App Subscription
Let’s check out the step-by-step process to cancel Shopify app subscriptions with the necessary images to make it a breeze to follow.
Step 01: Login to your Shopify Dashboard
First thing first, access your Shopify dashboard and you should see a settings button at the bottom left corner. Click on this and move on to the next step.
Step 02: Exploring The “Apps and Sales Channel”
After clicking the settings button you will get a page just like the following image. There you need to select “Apps and Sales Channels” from the left sidebar options. It will show all your installed apps list.
Step 03: Click the ‘Uninstall’ Button
To wrap up the process, click the Uninstall button. After clicking you will get a popup box confirming the uninstallation of the app. You may also pick the reason for uninstalling from the dropdown box and then hit delete.
You can follow this exact procedure to cancel the subscription to Loox, Importify, Vitals, or any other Shopify app in no time.
Make sure to remove any added code after deleting the app. That’s pretty much it!
How to See Shopify App Subscriptions
To find out All the App Subscriptions on your Shopify Account click on ‘Settings’ and select ‘Billing’ as shown in the image below. From there you will see all the apps that you’ve subscribed to.
Video Demonstration of Shopify App Cancellation
Can I Get a Refund for My Shopify App Subscription?
Yes, you can get a refund for your Shopify app subscription if the developer of the app has a refund policy.
Now, if you purchased the subscription through Shopify then the developer can either issue a refund for you or give you Shopify app store credits, which can be applied to future purchases on Shopify App Store.
However, if the transaction was done outside of Shopify then the developer can refund the credit using the original payment method
Why You Might Want To Cancel The App
I’ve described it above in detail, but in short, you might want to cancel an App Subscription for the following reasons:
- Not adding any value to your business and eating up the margin
- Availability of a better alternative
- Not supporting your targeting geo-location.
Where Can I Get Help With An App?
For getting help with any inconvenience with a particular app you can click on the ‘Get Support’ button next to the ‘Uninstall’ button. A popup box will appear where you will be able to write your message in detail.
There you go! From now on, you will be able to cancel any Shopify App Subscription without worrying about facing any technical difficulties. Keep in mind to remove unwanted code from the theme editor after uninstalling the app and canceling third-party subscriptions.
Make sure to share it with your friends to save them from unexpected expenses!
Related: Can I Cancel Shopify At Any Time?